Frequent Asked Question (FAQ)

What is permanent jewellery?

Permanent jewellery is a bespoke piece—like a bracelet, anklet, or necklace—that’s custom-measured and welded (zapped) around your wrist, ankle, or neck without a regular clasp. Its design is to be worn day-in and day-out, becoming part of your everyday look.

How does the process work at Jimmy?

We’ll book you in for an appointment. You’ll select your chain style and material, we’ll measure it for a perfect fit, and then it will be joined permanently via a welded method so there’s no traditional clasp to open.

Will it hurt during the welding/joining process?

No. The method we use is quick and safe. The entire procedure takes about 20 minutes and 100 % safe and painless.

Can I remove it if I need to?

Although the piece is designed to stay on permanently, you can remove it if necessary (for example for surgery or other special circumstances). You would need to cut the link/jump-ring, and later we can re-weld it for a fee.

What happens if it breaks?

If the welded link fails or the chain breaks under normal wear circumstances, Jimmy will offer a repair or re-join service under our warranty policy.

Can I wear it everywhere—gym, shower, airport, etc?

Yes—you can wear permanent jewellery in daily life including through airport security (you may need to show that it is welded) and general activities. If you are doing heavy-duty activities, you may want to remove it. Some medical procedures or MRI scans may require jewellery removal—always consult your healthcare professional.

What materials do you use?

We use high-quality, hypoallergenic materials. At Jimmy, we uses gold‐filled and sterling silver chains that are tarnish resistant.

How long does the whole process take?

The fitting and joining process typically takes around 10-30 minutes depending on the chain style and size.

What if I change my mind later?

If you decide the piece doesn’t suit you, you may remove it by cutting the link. It can be rewelded later if you choose to at a fee.

Does it set off metal detectors or cause issues during travel?

Generally No. Jimmy clients reported their welded pieces passed airport security without issue. However, always check local regulations or airline policy.

Is this suitable for children or minors?

Yes, however we recommend permanent jewellery for customers aged 12 and above—or with parental consent, depending on chain size and style.

Why is there a $10 booking fee for my Foreva™ Permanent booking?

To secure your dedicated time slot, a $10 refundable booking fee applies. This ensures we prepare your Foreva™ experience in advance with your chosen chain style. The fee will be fully refunded or credited toward your Foreva™ purchase during your session.

If no purchase is made, the booking fee will be retained to cover setup and preparation costs.

Do I still need to pay the $10 booking fee if I purchase my chain online?

No - if your Foreva™ Permanent Chain is purchased through our online store, the booking fee is waived. Simply present your order confirmation during your appointment and we'll prepare your welding session.

Can I change my Foreva™ Permanent Chain after purchasing online?

No — once your Foreva™ Permanent Chain is purchased online, the design and length are considered final. This ensures every piece is prepared and reserved exclusively for you before your appointment.

Last Updated: 23 December 2025	A Promise That Lasts as Long as Your Shine At Jimmy Jewellery, we craft each Foreva™ Permanent Jewellery piece with precision and permanence in mind. Every weld is a symbol of connection — made to stay with you through life’s moments. Our Foreva™ Warranty is a reflection of that promise: a lifetime of service, care, and craftsmanship for your permanent jewellery. Your Forever Starts Here Every piece of Foreva™ Permanent Jewellery is welded with care and designed to last a lifetime. To ensure your piece remains as beautiful as the day it was created, we offer the Foreva™ Warranty — a promise of craftsmanship, service, and ongoing care.
1. Overview of Coverage	The Foreva™ Warranty ensures your permanent jewellery is protected and maintained with professional care. All permanent jewellery welded by Jimmy Jewellery is covered by a 7 days Limited Warranty from the welding date. This page explains the coverage, process, and benefits of your warranty. Your Foreva™ Warranty covers: Weld Point Repairs: One time complimentary re-welding if your piece separates at the original weld point. Minor Adjustments: One time complimentary chain tightening or link balancing during warranty period. Charm or Chain Replacements: Available at a special 10% discount from current retail price. Warranty Renewal Option: Extend coverage yearly for continued protection.
2. Duration of Warranty	Valid for: 7 days from the date of welding. Renewal: Available at $30 for 6 months. Coverage applies to: The original owner only and must be accompanied by the Certificate of Warranty. Example: If your Foreva bracelet was welded on 10 October 2025, your coverage extends until 10 May 2026. Renewals done before expiry maintain seamless protection.
3. What the Warranty Covers	Our warranty maintains your piece’s structural and aesthetic integrity. Covered issues include: Chain breakage or detachment at the welded joint. Manufacturing defects such as improper closure or faulty weld. Material issues due to production inconsistencies. Complimentary re-welding within 1 months if theres a breakage or detachment at the original welded site.
4. What the Warranty Does Not Cover	The Foreva™ Warranty does not cover: Accidental damage caused by pulling, snagging, or excessive tension. Damage from chemicals, perfumes, or cleaning agents. Tarnish from improper care or chemical exposure. Loss or theft of your jewellery. Removal, modification, or welding by a third party. Lost or broken charms not attached through our authorised process. General wear and tear from prolonged friction or impact. If your jewellery is damaged beyond warranty scope, our team will provide a repair or replacement quotation at a preferential customer rate.
5. After Your Warranty Ends	Renew your warranty for $30 to continue receiving complimentary weld repairs. If not renewed, re-welding services remain available at special discounted rates. We’ll send reminders before your coverage expires, so you can renew seamlessly online or in-store.
6. Proof of Ownership & Certificate	Each Foreva jewellery piece includes a Certificate of Warranty that serves as proof of authenticity and service eligibility. Issued To / Member Name Warranty Serial / Reference Number Date of Welding Authorised By Jimmy Jewellery You may present either the physical certificate or digital record (for Sparks Members, stored under your profile).
7. Servicing & Claims Process	To make a warranty claim or request a service: Step 1: Book an appointment via the Foreva Concierge Form or email info@jimmyjewellery.com. Step 2: Bring your jewellery and certificate to our studio for inspection. Step 3: Our specialists will assess your piece: If covered — repair or re-weld at no cost. If not covered — quotation will be provided before proceeding. Step 4: Your service record will be updated in our system for future reference.
8. Warranty Transfer & Validity	The Foreva Warranty is non-transferable and applies only to the original owner. Items purchased as gifts are registered under the recipient’s name at the point of welding. Any modification or tampering by non-Jimmy Jewellery personnel voids the warranty.
9. Lifetime Care & Maintenance	Though your jewellery is welded to stay with you, proper care preserves its beauty. Do’s: Clean gently with mild soap and water; pat dry with a soft cloth. Visit our store for complimentary cleaning or professional polishing anytime. Keep chemical products (perfume, lotion, sanitizer) away from your jewellery area. Don’ts: Avoid contact with chlorine, bleach, alcohol-based sanitizers, or cleaning products. Avoid tugging or twisting your chain unnecessarily. Never attempt to cut or remove your jewellery yourself. For full care details, visit our Jewellery Care Guide →
10. Permanent Jewellery Safety & Removal	To remove the bracelet, simply cut the round jumpring carefully with a pair of scissors/ nail clipper. Keep your chain; it can be re-welded for a fee of $15 when you’re ready to wear it again. Do not attempt self-removal, as improper cutting may damage your chain.
11. Exclusions & Legal Notice	The Foreva™ Warranty does not constitute an insurance policy. Jimmy Jewellery reserves the right to deny claims that do not meet warranty terms. The company is not responsible for consequential loss, emotional value, or third-party modifications. Terms and conditions may be updated without prior notice. The latest version is always available on this page.
12. Updates to This Foreva™ Warranty	We may update this Foreva™ Warranty periodically to reflect changes in law or our practices. The revised version will always be posted here with an updated “Last Updated” date.
Need Assistance?	Our Customer Concierge is here to help. 📩 Email: info@jimmyjewellery.com 📞 WhatsApp: +65 8742 2840 🕒 Operating Hours: Tuesday to Friday, 10:00 AM – 6:00 PM For more assistance, visit our Customer Concierge → ⚖️ Disclaimer: Jimmy Jewellery reserves the right to amend this Warranty without prior notice. All updates will be reflected on this page with the latest revision date.