Jimmy Warranty
Return & Refund
| Jimmy Warranty | Every Jimmy Jewellery piece is designed with care and precision — crafted to last, made to shine, and meant to celebrate your story. We stand behind the quality of our craftsmanship and materials. If something isn’t right, we’ll make it right. |
| Warranty Coverage |
Duration: 3 days from the purchase date. What’s Covered: We offer a one-time complimentary exchange for verified manufacturing defects, including: • Incorrect product sent • Defective product upon arrival • Broken item due to craftsmanship fault This warranty applies only to purchases made directly from jimmyjewellery.com only. |
| Exclusions |
Our warranty does not cover: |
| Sizing Exchanges | If your bracelet, ring, or necklace does not fit, we allow one-time sizing exchanges within 3 days of receiving your order. A valid order number or purchase receipt is required. Conditions: • Unused and unworn • In original packaging • All tags, pouches, and certificates intact Exchanges are subject to stock availability. |
| How to Request a Warranty Claim | 1. Contact our Concierge Team: Email info@jimmyjewellery.com or use our Contact Form → within 3 days of receiving your order. 2. Provide your details: Include your order number, clear photos or videos of the defect, and a short description of the issue. 3. Review & Approval: Our team will assess your claim within 3–5 business days and advise on next steps. 4. Return Instructions: Once approved, you will receive return or exchange shipping details. |
| Shipping & Returns | • Customers are responsible for both shipping & return cost unless the exchange is due to a verified defect or shipping error. • We recommend using a trackable courier service for all returns. • Jimmy Jewellery is not liable for parcels lost in transit. |
| Refunds & Store Credits | • We do not offer direct refunds to the original payment method. • Approved cases will receive a replacement item or store credit equivalent to the item’s value. • Refunds may be issued only on a case-by-case basis under special review by Jimmy Jewellery team. |
| Care Reminder | To ensure your jewellery lasts beautifully, please refer to our Jewellery Care Guide → for cleaning, storage, and maintenance tips. |
| Paid Services (Normal Wear & Refresh Menu) | When it isn’t a defect, we still have you covered with fair, transparent services: • Chain Resizing — from $10 • Chain Solder / Link Repair — from $30 • Clasp Replacement — from $25 + parts • Pearl/Beaded Restringing (knotted) — from $20 (length-based) Note: Prices are indicative and depend on style/complexity. We’ll confirm a quote before work begins. |
| Need Assistance? | Our Customer Concierge is here to help. 📩 Email: info@jimmyjewellery.com 📞 WhatsApp: +65 8742 2840 🕒 Operating Hours: Tuesday to Friday, 10:00 AM – 6:00 PM For more assistance, visit our Customer Concierge → ⚖️ Disclaimer: Jimmy Jewellery reserves the right to amend this Warranty without prior notice. All updates will be reflected on this page with the latest revision date. Last Update: 1st December 2025 |
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