Jimmy Warranty

Frequent Asked Question (FAQ)

Permanent jewellery is a bespoke piece—like a bracelet, anklet, or necklace—that’s custom-measured and welded (zapped) around your wrist, ankle, or neck without a regular clasp. Its design is to be worn day-in and day-out, becoming part of your everyday look.

We’ll book you in for an appointment. You’ll select your chain style and material, we’ll measure it for a perfect fit, and then it will be joined permanently via a welded method so there’s no traditional clasp to open. 

No. The method we use is quick and safe. The entire procedure takes about 20 minutes and 100 % safe and painless. 

Although the piece is designed to stay on permanently, you can remove it if necessary (for example for surgery or other special circumstances). You would need to cut the link/jump-ring, and later we can re-weld it for a fee.

If the welded link fails or the chain breaks under normal wear circumstances, Jimmy will offer a repair or re-join service under our warranty policy.

Yes—you can wear permanent jewellery in daily life including through airport security (you may need to show that it is welded) and general activities. If you are doing heavy-duty activities, you may want to remove it. Some medical procedures or MRI scans may require jewellery removal—always consult your healthcare professional.

We use high-quality, hypoallergenic materials. At Jimmy, we uses gold‐filled and sterling silver chains that are tarnish resistant. 

The fitting and joining process typically takes around 10-30 minutes depending on the chain style and size.

If you decide the piece doesn’t suit you, you may remove it by cutting the link. It can be rewelded later if you choose to at a fee.

Generally No. Jimmy clients reported their welded pieces passed airport security without issue. However, always check local regulations or airline policy.

Yes, however we recommend permanent jewellery for customers aged 12 and above—or with parental consent, depending on chain size and style.

To secure your dedicated time slot, a $10 refundable booking fee applies. This ensures we prepare your Foreva™ experience in advance with your chosen chain style. The fee will be fully refunded or credited toward your Foreva™ purchase during your session.

If no purchase is made, the booking fee will be retained to cover setup and preparation costs.

No - if your Foreva™ Permanent Chain is purchased through our online store, the booking fee is waived. Simply present your order confirmation during your appointment and we'll prepare your welding session.

No — once your Foreva™ Permanent Chain is purchased online, the design and length are considered final. This ensures every piece is prepared and reserved exclusively for you before your appointment.

Jimmy Warranty Every Jimmy Jewellery piece is designed with care and precision — crafted to last, made to shine, and meant to celebrate your story. We stand behind the quality of our craftsmanship and materials.

If something isn’t right, we’ll make it right.
Warranty Coverage Duration: 3 days from the purchase date.

What’s Covered:
We offer a one-time complimentary exchange for verified manufacturing defects, including:
• Incorrect product sent
• Defective product upon arrival
• Broken item due to craftsmanship fault

This warranty applies only to purchases made directly from jimmyjewellery.com only.
Exclusions

Our warranty does not cover:
• Incorrect item ordered by the customer
• Wrong mailing address provided during checkout
• Change of mind or dislike of the product
• Delivery delays by courier services or customs
• Damage from mishandling, improper care, or accidental breakage
• Normal wear and tear, tarnish, or oxidation over time
• Lost or stolen items

For hygiene and safety reasons, used or worn jewellery cannot be returned or exchanged.

Sizing Exchanges If your bracelet, ring, or necklace does not fit, we allow one-time sizing exchanges within 3 days of receiving your order.
A valid order number or purchase receipt is required.

Conditions:
• Unused and unworn
• In original packaging
• All tags, pouches, and certificates intact

Exchanges are subject to stock availability.
How to Request a Warranty Claim 1. Contact our Concierge Team: Email info@jimmyjewellery.com or use our Contact Form  within 3 days of receiving your order.

2. Provide your details: Include your order number, clear photos or videos of the defect, and a short description of the issue.

3. Review & Approval: Our team will assess your claim within 3–5 business days and advise on next steps.

4. Return Instructions: Once approved, you will receive return or exchange shipping details.
Shipping & Returns • Customers are responsible for both shipping & return cost unless the exchange is due to a verified defect or shipping error.
• We recommend using a trackable courier service for all returns.
• Jimmy Jewellery is not liable for parcels lost in transit.
Refunds & Store Credits • We do not offer direct refunds to the original payment method.
• Approved cases will receive a replacement item or store credit equivalent to the item’s value.
• Refunds may be issued only on a case-by-case basis under special review by Jimmy Jewellery team. 
Care Reminder To ensure your jewellery lasts beautifully, please refer to our Jewellery Care Guide → for cleaning, storage, and maintenance tips.
Paid Services (Normal Wear & Refresh Menu) When it isn’t a defect, we still have you covered with fair, transparent services:

• Chain Resizing — from $10
• Chain Solder / Link Repair — from $30
• Clasp Replacement — from $25 + parts
• Pearl/Beaded Restringing (knotted) — from $20 (length-based)

Note: Prices are indicative and depend on style/complexity. We’ll confirm a quote before work begins.
Need Assistance? Our Customer Concierge is here to help.

📩 Email: info@jimmyjewellery.com
📞 WhatsApp: +65 8742 2840
🕒 Operating Hours: Tuesday to Friday, 10:00 AM – 6:00 PM

For more assistance, visit our Customer Concierge →
⚖️ Disclaimer: Jimmy Jewellery reserves the right to amend this Warranty without prior notice. All updates will be reflected on this page with the latest revision date.

Last Update: 1st December 2025

J-Jewel Edits™

Get first access to the very best of Jimmy products, inspiration, services and much more.