This Return and Refund Policy explains how Jimmy Jewellery (“we”, “us”, or “our”) manages product returns, exchanges, and refunds when you purchase from our website or interact with our online services (the “Services”). It also outlines your rights and the steps to request a return or refund, ensuring a clear and fair process for all customers.

At Jimmy Jewellery, we stand by the craftsmanship and quality of every piece we create. Each item is hand-inspected to meet our highest standards before it reaches you. We understand that sometimes things don’t go as planned — whether it’s a sizing issue, a wrong item received, or a manufacturing defect. Our Return & Refund Policy ensures a fair, transparent, and hassle-free experience for all our customers. For our Jimmy Sparks Members, we’ve added exclusive benefits — including extended return periods, priority handling, and exclusive care options.

For General Customers

You may request a return within 7 days from the date of receiving your order, provided the item meets all of the following conditions:

• Item is unused, unworn, and in its original packaging (including jewellery boxes, pouches, and tags).
• Proof of purchase (order confirmation, invoice, or receipt) is provided.
• Item is not a final sale, promotional, or custom-made piece.

For Jimmy Sparks Members

• Members enjoy an extended 14-day return window from the date of receipt.
• Approved returns are eligible for free one-time return shipping (within Singapore only).

For hygiene, safety, and personalisation reasons, the following items are strictly non-returnable and non-refundable:

• Earrings, ear cuffs, and body jewellery
• Permanent welded jewellery
• Custom-engraved or personalised items
• Made-to-order or bespoke pieces
• Gift cards and e-gift vouchers
• Items marked as “Final Sale” or “Non-returnable” during promotions

If your product falls under one of these categories and is defective or damaged upon arrival, please refer to Section 6: Defective or Damaged Items.

Step 1 — Submit Your Request

Contact our Concierge Team at 📩 support@jimmyjewellery.com within the return window (7 days for general customers, 14 days for members).

Your email should include:

• Full Name and Order Number
• Photos or videos showing the product issue
• A brief description of the reason for return

Step 2 — Review & Authorisation

• Our Quality Assurance team will review your request within 2–3 working days.
• If approved, you will receive a Return Authorisation Number (RAN) and instructions for return packaging and courier details.
• Unauthorised returns without a valid RAN will not be accepted or processed.

Step 3 — Return Shipment

For General Customers:

• You are responsible for arranging return shipping via a trackable courier.
• Keep the courier tracking number until your return is processed.
• Return shipping fees are non-refundable unless the item is defective or incorrect.

For Jimmy Sparks Members:

• Entitled to one complimentary return shipping label per order.
• For subsequent returns, a flat fee of SGD $5 will apply.

Step 4 — Inspection & Confirmation

• Returned items undergo quality inspection within 3–5 working days from receipt.
• If approved, a refund confirmation email will be issued and processed accordingly.

4.1 Refund Method

Refunds are issued in the original payment method (Credit/Debit Card, PayNow, or PayPal). Please allow 5–10 working days for the amount to reflect in your account, depending on your bank.

4.2 Store Credit Option

• Store credit (Jimmy Jewellery Gift Balance) never expires.
• Can be used for all future purchases.
• Automatically applied at checkout under your registered account.

4.3 Partial Refunds

• Returned item shows minor signs of wear or handling.
• Packaging or tags are missing.
• Return received up to 3 days past window.

Up to 10–20% of item value may be deducted as a restocking fee.

We currently do not offer direct exchanges due to stock turnover and hygiene controls but we welcome exchanges for alternative products of equal or higher value:

• Availability: Exchange items must be in stock.
• Price Adjustment: Customers are responsible for any price difference and additional shipping fees.
• Process: Return your original item following the standard return process and require prior authorization.
• Place a new order for your desired replacement.

Jimmy Sparks Members enjoy priority restock notifications and early access to new collections.

We take great care to ensure your jewellery arrives safely and as ordered. However:

• Reporting: Any damaged, defective, or incorrect item must be reported within 48 hours of receipt.
• Proof Required: Photographic evidence of the item and packaging must be provided. Include order number, clear photos or video, and description of the issue.
• Email To: support@jimmyjewellery.com

Resolution: Once verified and depending on availability, we will arrange:

• A replacement at no extra cost, OR
• A full refund, including shipping costs if replacement is unavailable.

Note: Minor variations (e.g., stone differences, micro-scratches) are part of the handcrafted process and not considered defects.

• Check your bank or PayPal account again.
• Contact your credit card company — processing may take extra time.
• If unresolved after 10 working days, email us at support@jimmyjewellery.com.

• Gift-with-purchase items must be returned with the main item to receive a refund.
• If the GWP is missing, its retail value will be deducted from your refund.
• Promotional and discounted items are non-refundable unless defective.
• Gifted purchases (with giver’s details) are refunded as store credit.

Please mail all authorised returns to:

Jimmy Jewellery Returns Department
[Insert Return Address]
Singapore [Postal Code]
Tel: +65 [Insert Number]

Note: Do not send your purchase back to the courier or fulfilment centre without prior approval.

To ensure a smooth return process, customers must:

• Retain proof of purchase and order confirmation.
• Use secure and insured shipping methods for returns.
• Ensure that items are adequately packaged to prevent transit damage.

• Jimmy Jewellery reserves the right to refuse returns that do not meet policy conditions.
• Lost parcels without tracking proof are non-refundable.
• Refunds and exchanges are processed only after quality inspection.
• This policy applies only to purchases made through www.jimmyjewellery.com.

Jimmy Sparks Members enjoy enhanced return privileges:

Your membership must be active at the time of purchase to enjoy these privileges.
For details on joining, visit www.jimmyjewellery.com/pages/sparks.

Our Concierge Team is here to help you every step of the way.