System Security
Frequent Asked Question (FAQ)
What is permanent jewellery?
Permanent jewellery is a bespoke piece—like a bracelet, anklet, or necklace—that’s custom-measured and welded (zapped) around your wrist, ankle, or neck without a regular clasp. Its design is to be worn day-in and day-out, becoming part of your everyday look.
How does the process work at Jimmy?
We’ll book you in for an appointment. You’ll select your chain style and material, we’ll measure it for a perfect fit, and then it will be joined permanently via a welded method so there’s no traditional clasp to open.
Will it hurt during the welding/joining process?
No. The method we use is quick and safe. The entire procedure takes about 20 minutes and 100 % safe and painless.
Can I remove it if I need to?
Although the piece is designed to stay on permanently, you can remove it if necessary (for example for surgery or other special circumstances). You would need to cut the link/jump-ring, and later we can re-weld it for a fee.
What happens if it breaks?
If the welded link fails or the chain breaks under normal wear circumstances, Jimmy will offer a repair or re-join service under our warranty policy.
Can I wear it everywhere—gym, shower, airport, etc?
Yes—you can wear permanent jewellery in daily life including through airport security (you may need to show that it is welded) and general activities. If you are doing heavy-duty activities, you may want to remove it. Some medical procedures or MRI scans may require jewellery removal—always consult your healthcare professional.
What materials do you use?
We use high-quality, hypoallergenic materials. At Jimmy, we uses gold‐filled and sterling silver chains that are tarnish resistant.
How long does the whole process take?
The fitting and joining process typically takes around 10-30 minutes depending on the chain style and size.
What if I change my mind later?
If you decide the piece doesn’t suit you, you may remove it by cutting the link. It can be rewelded later if you choose to at a fee.
Does it set off metal detectors or cause issues during travel?
Generally No. Jimmy clients reported their welded pieces passed airport security without issue. However, always check local regulations or airline policy.
Is this suitable for children or minors?
Yes, however we recommend permanent jewellery for customers aged 12 and above—or with parental consent, depending on chain size and style.
Why is there a $10 booking fee for my Foreva™ Permanent booking?
To secure your dedicated time slot, a $10 refundable booking fee applies. This ensures we prepare your Foreva™ experience in advance with your chosen chain style. The fee will be fully refunded or credited toward your Foreva™ purchase during your session.
If no purchase is made, the booking fee will be retained to cover setup and preparation costs.
Do I still need to pay the $10 booking fee if I purchase my chain online?
No - if your Foreva™ Permanent Chain is purchased through our online store, the booking fee is waived. Simply present your order confirmation during your appointment and we'll prepare your welding session.
Can I change my Foreva™ Permanent Chain after purchasing online?
No — once your Foreva™ Permanent Chain is purchased online, the design and length are considered final. This ensures every piece is prepared and reserved exclusively for you before your appointment.
| Last Updated: 15 October 2025 | This Security System Statement explains how Jimmy Jewellery (“we”, “us”, or “our”) protects the security of your personal information and online transactions when you use our website or interact with our online services (the “Services”). It also outlines the measures we take to safeguard your data and ensure a safe and secure shopping experience. |
| 1. System Security | At Jimmy Jewellery, your data privacy and transaction security are our top priorities. Our store is built on Shopify’s highly secure infrastructure to provide you with peace of mind every time you shop with us. |
| 2. Platform-Level Security |
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| 3. Admin & Access Control |
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| 4. Data & Privacy Protection |
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| 5. App & Integration Security |
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| 6. Customer Side Protection |
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| 7. Real-Time Monitoring & Alerts |
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| 8. Incident Response Plan |
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| 9. Contact Us | For questions about this System Security, please contact us: 📩 Email: info@jimmyjewellery.com 📞 WhatsApp: +65 8742 2840 🕒 Operating Hours: Tuesday to Friday, 10:00 AM – 6:00 PM For more assistance, visit our Customer Concierge → |
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