System Security

Frequent Asked Question (FAQ)

Permanent jewellery is a bespoke piece—like a bracelet, anklet, or necklace—that’s custom-measured and welded (zapped) around your wrist, ankle, or neck without a regular clasp. Its design is to be worn day-in and day-out, becoming part of your everyday look.

We’ll book you in for an appointment. You’ll select your chain style and material, we’ll measure it for a perfect fit, and then it will be joined permanently via a welded method so there’s no traditional clasp to open. 

No. The method we use is quick and safe. The entire procedure takes about 20 minutes and 100 % safe and painless. 

Although the piece is designed to stay on permanently, you can remove it if necessary (for example for surgery or other special circumstances). You would need to cut the link/jump-ring, and later we can re-weld it for a fee.

If the welded link fails or the chain breaks under normal wear circumstances, Jimmy will offer a repair or re-join service under our warranty policy.

Yes—you can wear permanent jewellery in daily life including through airport security (you may need to show that it is welded) and general activities. If you are doing heavy-duty activities, you may want to remove it. Some medical procedures or MRI scans may require jewellery removal—always consult your healthcare professional.

We use high-quality, hypoallergenic materials. At Jimmy, we uses gold‐filled and sterling silver chains that are tarnish resistant. 

The fitting and joining process typically takes around 10-30 minutes depending on the chain style and size.

If you decide the piece doesn’t suit you, you may remove it by cutting the link. It can be rewelded later if you choose to at a fee.

Generally No. Jimmy clients reported their welded pieces passed airport security without issue. However, always check local regulations or airline policy.

Yes, however we recommend permanent jewellery for customers aged 12 and above—or with parental consent, depending on chain size and style.

To secure your dedicated time slot, a $10 refundable booking fee applies. This ensures we prepare your Foreva™ experience in advance with your chosen chain style. The fee will be fully refunded or credited toward your Foreva™ purchase during your session.

If no purchase is made, the booking fee will be retained to cover setup and preparation costs.

No - if your Foreva™ Permanent Chain is purchased through our online store, the booking fee is waived. Simply present your order confirmation during your appointment and we'll prepare your welding session.

No — once your Foreva™ Permanent Chain is purchased online, the design and length are considered final. This ensures every piece is prepared and reserved exclusively for you before your appointment.

Last Updated: 15 October 2025 This Security System Statement explains how Jimmy Jewellery (“we”, “us”, or “our”) protects the security of your personal information and online transactions when you use our website or interact with our online services (the “Services”). It also outlines the measures we take to safeguard your data and ensure a safe and secure shopping experience.
1. System Security At Jimmy Jewellery, your data privacy and transaction security are our top priorities.
Our store is built on Shopify’s highly secure infrastructure to provide you with peace of mind every time you shop with us.
2. Platform-Level Security
  • SSL Encryption: Our site uses 256-bit SSL encryption to protect all data in transit.
  • PCI DSS Compliance: Shopify is Level 1 PCI DSS certified to handle all payment transactions securely.
  • 24/7 Monitoring: Shopify’s security team monitors the platform continuously to detect and prevent threats.
3. Admin & Access Control
  • Two-Factor Authentication (2FA): All admin logins require 2FA for enhanced protection.
  • Role-Based Access: We assign specific access levels to staff based on their roles.
  • Login Activity Logs: Admin activity is logged and monitored to detect suspicious behavior.
4. Data & Privacy Protection
  • Encrypted Customer Data: Your information is securely encrypted both at rest and in transit.
  • Compliance with Data Laws: We follow GDPR and Singapore PDPA requirements.
  • Regular Backups: Shopify performs automated backups to ensure data can be restored if needed.
5. App & Integration Security
  • Verified App Usage: We only integrate with trusted apps reviewed by Shopify.
  • Secure API Keys: API access is limited, rotated regularly, and secured with proper tokens.
  • HMAC Verification: Webhooks are authenticated to prevent tampering.
6. Customer Side Protection
  • Secure Checkout: All purchases are processed through Shopify’s secure payment gateway.
  • Fraud Detection: Orders are screened using Shopify’s fraud analysis tools.
  • reCAPTCHA Enabled: We use CAPTCHA on forms to prevent bots and spam.
7. Real-Time Monitoring & Alerts
  • Admin Alerts: Admins receive instant notifications of critical activities or changes.
  • Activity Audits: We routinely review backend logs for anomalies.
  • Optional Third-Party Protection: We enhance Shopify's built-in security with optional apps for added monitoring.
8. Incident Response Plan
  • Breach Containment: In case of a breach, we immediately isolate and contain affected areas.
  • Customer Notification: Affected customers will be informed promptly, if applicable.
  • Legal Compliance: We follow PDPA/GDPR protocols for breach disclosures and remediation.
9. Contact Us For questions about this System Security, please contact us:

📩 Email: info@jimmyjewellery.com
📞 WhatsApp: +65 8742 2840
🕒 Operating Hours: Tuesday to Friday, 10:00 AM – 6:00 PM

For more assistance, visit our Customer Concierge →

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